Refund policy

Refund/Return Policy

Our Commitment to Customer Satisfaction

At Overseas Incorporation (Toyhouse), we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your product, you may be eligible for a return or refund, subject to the terms outlined below.

Return Window

You may return most new, unopened items within 7 days of delivery for a full refund. The item must be in its original packaging and unused. We do not accept returns after the 7-day window has passed.

Conditions for Returns
To qualify for a return, the product must meet the following criteria:

• The product must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide proof of purchase or an order number.

Shipping Costs for Returns
If the return is due to our error (e.g., you received a damaged or incorrect item), we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping costs.

Non-Refundable Items
Certain items are non-refundable, including but not limited to:

• Custom products or personalized items.
• Sale items purchased during promotions or at a discounted rate.
• Items that show signs of use, wear, or damage.

Return Process

To initiate a return, please contact our customer support at toyhouseindia@gmail.com within the 7-day return window. Once approved, we will provide you with instructions for returning the product.

Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.